{"id":53275,"date":"2023-05-19T07:08:04","date_gmt":"2023-05-19T07:08:04","guid":{"rendered":"https:\/\/mdacoinco.com\/?p=53275"},"modified":"2025-09-17T03:28:20","modified_gmt":"2025-09-17T03:28:20","slug":"giai-phap-tong-dai","status":"publish","type":"post","link":"https:\/\/bocau.com.vn\/en\/giai-phap-tong-dai\/","title":{"rendered":"PBX SOLUTION"},"content":{"rendered":"

I.\u00a0GI\u1ea2I PH\u00c1P T\u1ed4NG \u0110\u00c0I VOICECLOUD<\/b><\/h3>\n

1. X\u00c2Y D\u1ef0NG H\u00ccNH \u1ea2NH CHUY\u00caN NGHI\u1ec6P:<\/b><\/p>\n

\u2013 Nh\u1eadn di\u1ec7n s\u1ed1 \u0111i\u1ec7n tho\u1ea1i quen thu\u1ed9c nh\u01b0 s\u1ed1 c\u1ee7a ng\u01b0\u1eddi th\u00e2n ch\u1ec9 v\u1edbi 1 \u0111\u1ea7u s\u1ed1 duy nh\u1ea5t d\u00f9ng cho t\u1ea5t c\u1ea3: v\u0103n ph\u00f2ng ch\u00ednh, chi nh\u00e1nh, chu\u1ed7i c\u1eeda h\u00e0ng v\u00e0 to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean tr\u00ean l\u00e3nh th\u1ed5 Vi\u1ec7t Nam (s\u1eafp m\u1edf r\u1ed9ng ra qu\u1ed1c t\u1ebf) .<\/p>\n

\u2013 Gi\u1ea3i ph\u00e1p ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (qu\u1ea3n tr\u1ecb kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i): qu\u1ea3n l\u00fd data kh\u00e1ch h\u00e0ng & ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng chuy\u00ean nghi\u1ec7p th\u00f4ng qua h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb th\u00f4ng tin kh\u00e1ch h\u00e0ng khi kh\u00e1ch g\u1ecdi \u0111\u1ebfn t\u1eeb l\u1ea7n th\u1ee9 2.<\/p>\n

2. T\u1ed0I \u01afU H\u00d3A N\u0102NG SU\u1ea4T L\u00c0M VI\u1ec6C\u00a0<\/b>(QU\u1ea2N\u00a0<\/b>TR\u1eca NH\u00c2N VI\u00caN N\u1ed8I\u00a0<\/b>B\u1ed8):<\/b><\/p>\n

T\u00edch h\u1ee3p ch\u1ee9c n\u0103ng ghi \u00e2m cu\u1ed9c g\u1ecdi \u0111i\/\u0111\u1ebfn, nh\u00e2n vi\u00ean nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi\/g\u1ecdi \u0111i t\u1eeb 1 \u0111\u1ea7u s\u1ed1 khi \u0111ang \u1edf b\u1ea5t k\u1ef3 \u0111\u00e2u c\u00f3 3G\/wifi (v\u1ec1 nh\u00e0, \u0111i \u0111\u01b0\u1eddng, c\u00f4ng t\u00e1c\u2026).<\/p>\n

3. X\u00c2Y\u00a0<\/b>D\u1ef0NG H\u1ec6 TH\u1ed0NG THO\u1ea0I HI\u1ec6U QU\u1ea2 NH\u1ea4T V\u1edaI CHI PH\u00cd H\u1ee2P L\u00dd\u00a0<\/b>NH\u1ea4T<\/b>, TI\u1ebeT KI\u1ec6M T\u1eea 30%:<\/b><\/p>\n

Nh\u1eadn cu\u1ed9c g\u1ecdi\/g\u1ecdi \u0111i \u0111\u1ed3ng th\u1eddi, tho\u1ea1i n\u1ed9i b\u1ed9 mi\u1ec5n ph\u00ed gi\u1eefa v\u0103n ph\u00f2ng ch\u00ednh, chi nh\u00e1nh, chu\u1ed7i c\u1eeda h\u00e0ng tr\u00ean l\u00e3nh th\u1ed5 Vi\u1ec7t Nam (g\u1ecdi qu\u1ed1c t\u1ebf t\u1eeb s\u1ed1 \u0110T VoIP r\u1ebb h\u01a1n 60% so v\u1edbi t\u1ed5ng \u0111\u00e0i truy\u1ec1n th\u1ed1ng).<\/p>\n

II. H\u1ec6 TH\u1ed0NG T\u1ed4NG \u0110\u00c0I T\u1eacP TRUNG<\/b><\/h3>\n
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G\u1ecdi<\/b>\u00a0n\u1ed9i<\/b>\u00a0b\u1ed9<\/b>\u00a0qua softphone<\/b><\/h4>\n<\/div>\n<\/div>\n
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G\u1ecdi<\/b>\u00a0ra<\/b>\u00a0ngo\u00e0i<\/b>\u00a0v\u1edbi<\/b>\u00a01\u00a0<\/b>s\u1ed1<\/b>\u00a0duy<\/b>\u00a0nh\u1ea5t<\/b><\/h4>\n<\/div>\n<\/div>\n<\/div>\n
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III. L\u1ee2I \u00cdCH<\/b>\u00a0C\u1ee6A T\u1ed4NG \u0110\u00c0I VOIP<\/b><\/h3>\n
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Gi\u1ea3m chi ph\u00ed B\u1ea3o tr\u00ec\/B\u1ea3o d\u01b0\u1ee1ng<\/b><\/p>\n

C\u01a1 ch\u1ebf ho\u1ea1t \u0111\u1ed9ng gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u ngu\u1ed3n nh\u00e2n l\u1ef1c.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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T\u1ed1i \u01b0u h\u00f3a t\u00e0i nguy\u00ean c\u00f3 s\u1eb5n<\/b><\/p>\n

Doanh nghi\u1ec7p c\u00f3 th\u1ec3 t\u1eadn d\u1ee5ng l\u1ea1i \u0111\u01b0\u1ee3c h\u1ea1<\/i><\/p>\n

t\u1ea7ng s\u1eb5n c\u00f3 \u0111\u1ec3 ph\u1ee5c v\u1ee5 cho vi\u1ec7c ho\u1ea1t \u0111\u1ed9ng<\/i><\/p>\n

c\u1ee7a t\u1ed5ng \u0111\u00e0i.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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N\u00e2ng cao hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c<\/b><\/p>\n

Qu\u1ea3n l\u00fd \u0111\u00e0m tho\u1ea1i theo th\u1eddi gian th\u1ef1c s\u1ebd gi\u00fap doanh nghi\u1ec7p n\u1eafm b\u1eaft v\u00e0 thay \u0111\u1ed5i k\u1ecbp th\u1eddi\u00a0<\/i>th\u00e1i \u0111\u1ed9 v\u00e0 hi\u1ec7u su\u1ea5t c\u1ee7a nh\u00e2n vi\u00ean.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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T\u00edch h\u1ee3p<\/b><\/p>\n

Gi\u00fap doanh nghi\u1ec7p linh \u0111\u1ed9ng trong vi\u1ec7c k\u1ebft<\/i><\/p>\n

n\u1ed1i v\u1edbi b\u1ea5t c\u1ee9 ph\u1ea7n m\u1ec1m b\u00ean th\u1ee9 3 n\u00e0o.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Kinh ph\u00ed \u0111\u1ea7u t\u01b0 gi\u1ea3m v\u00e0 linh ho\u1ea1t<\/b><\/p>\n

C\u00f4ng ngh\u1ec7 Cloud gi\u00fap doanh nghi\u1ec7p ti\u1ebft ki\u1ec7m r\u1ea5t nhi\u1ec1u kinh ph\u00ed cho vi\u1ec7c m\u1edf r\u1ed9ng chi nh\u00e1nh v\u00e0 n\u00e2ng c\u1ea5p h\u1ec7 th\u1ed1ng.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Ch\u0103m s\u00f3c v\u00e0 qu\u1ea3n l\u00fd\u00a0<\/b>kh\u00e1ch h\u00e0ng<\/b><\/p>\n

T\u1ed5ng \u0111\u00e0i cung c\u1ea5p cho doanh nghi\u1ec7p c\u00f4ng c\u1ee5 b\u00e1o c\u00e1o th\u1ed1ng k\u00ea v\u00e0 \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c hi\u1ec7u n\u0103ng c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean CSKH.<\/i><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

IV. H\u1ec6 TH\u1ed0NG B\u00c1O C\u00c1O TR\u00caN T\u1ed4NG \u0110\u00c0I VOIP<\/b><\/h3>\n
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Call Report<\/b><\/u><\/h4>\n

Date\/Month\/Year<\/p>\n

Extension (nh\u00e2n vi\u00ean)<\/p>\n

Recording (ghi \u00e2m cu\u1ed9c g\u1ecdi ra v\u00e0o)<\/p>\n

Incoming\/Outgoing\/Missing\/Transfer Call<\/p>\n

Status Call (Answer, Unanswer, Busy\u2026)<\/p>\n

Pin Code<\/p>\n<\/div>\n<\/div>\n

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Call Centre Report<\/b><\/u><\/h4>\n

Hold\/Talk\/Handle Call Times<\/p>\n

Abandon Call<\/p>\n

Services Level Agreement<\/p>\n

Response Call Times<\/p>\n

IVR<\/p>\n

Answer Call Distribution<\/p>\n

Reason Disconnect Call<\/p>\n

Call Length Min\/Max\/Working Times<\/p>\n<\/div>\n<\/div>\n

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\u00a0<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":53280,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-53275","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-giai-phap"],"_links":{"self":[{"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/posts\/53275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/comments?post=53275"}],"version-history":[{"count":10,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/posts\/53275\/revisions"}],"predecessor-version":[{"id":54668,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/posts\/53275\/revisions\/54668"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/media\/53280"}],"wp:attachment":[{"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/media?parent=53275"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/categories?post=53275"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bocau.com.vn\/en\/wp-json\/wp\/v2\/tags?post=53275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}