According to the record sent up federal courts in California, the FTC said that Adobe was “forcing users to go through the process of unsubscribing complex and difficult to stop they get the service pack is no longer desired”.

The fee to cancel the service, sometimes up to hundreds of DOLLARS, is printed in small letters and the hyperlink (hyperlink) to conceal detailed information about the amount of money users pay when you want to stop the service.

Not only that, the subscription package monthly or yearly of this company is also rated as complex. For example, with service Creative Cloud, customers sign up for a free trial after a period of time the promotion will automatically switch to subscription package according to year, but if you want to cancel, they must pay 50% of the value of “amount of the remaining contract”, although the service will end right in that month.

The FTC also said that Adobe is forced those who sign up want to get online to navigate through multiple website in a manner not necessary, while those who get through the phone often disconnected, to call away, call back many times with many different representations, but not be able to respond quickly.

Samuel Levine, director of the office of consumer protection the FTC said that “the American people were tired with the company, integrating information during the registration process and then create the barrier when they no longer want to use services”.

According to The U.s. department of justice, the behavior of the Adobe violation of “an act to Restore confidence for people shopping online” (Restore Online Shoppers’ Confidence Act – ROSCA). The indictment alleges that, in many years, Adobe took advantage of free this offline mislead consumers about the true cost of subscriptions and unexpected impose this fee if they cancel the service, using it as a tool to keep users productive.

Next, Adobe allegedly protect the revenue registered by preventing the user cancel the service, they undergo the process unsubscribe complex and less effective with many unnecessary steps, delays, deals and unwanted alerts.

Dana Rao, advisor to general director and trustee of Adobe, said the company is headquartered in San Jose will reject the request of the FTC in court. “Service registration is very convenient, flexible and cost savings, allowing the user to choose the package most suitable to the needs, time and their budget”.

Source: vietnamnet.vn